If the product you have purchased from fruitjunction.com.my is faulty, damaged, inedible or defective, we will happily to refund or exchange the product for you base on the below terms and conditions.
1. All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
2. Product image as seen on the Site may slightly differ from the actual Product that you receive.
3. If the item you receive is faulty, please contact our Customer Service Team ([email protected]) and provide your Order number, your name and address, faulty details of the Product with picture, and whether you require a refund or a replacement within 3 working dates of the delivery.
Customer shall return goods at his/her own cost within 3 working days to:
29, Jalan Rimbunan Raya 1, Laman Rimbunan, Kepong, Kuala Lumpur, Malaysia
Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
4. Goods returned shall be refunded via Store Credit within 7 working days. In event you prefer to refunded by different means, please contact Customer Services at [email protected] Goods returned shall be refunded at the price which the Customer had paid at the point of purchase. Shipping costs are non-refundable (if any).
5. FRUIT JUNCTION may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy.
6. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the product.
Please contact us at [email protected] or 03-6734 0038 if you have any questions or doubts.